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General Terms and Conditions (Ts & Cs) of Robert-Koch-Apotheke, myCARE e.K., Inhaber: Apotheker Christian Buse, Bereich Versandhandel (subsequent: myCARE) for the mail order field


Valid from: 1.2.2017

General Terms and Conditions to print or save

§ 1 General issues:

The following conditions apply exclusively for myCARE as conditions of delivery and payment. Verbal ancillary agreements and deviating purchase agreements of the customer are confirmed by us in writing. Conclusion of contract takes place in German, telephone orders can also be submitted in English. All of the goods offered on our website and catalogue pages represent a request for an offer, i.e. in the event of non-availability, the goods do not have to be supplied. Upon an order by a customer, an offer is made which is accepted by us when we send the goods, not when the receipt of the order is confirmed. Acceptance takes place within the delivery periods, at the latest within 5 days from the receipt of the order. If an order is not fulfilled, the customer is informed about this. The ordering of medications is binding for us, insofar as a valid medical prescription exists in the case of prescription medicines. We do not sell any goods to minors and other persons who are only legally competent to a limited degree, insofar as the goods are not ordered by a legal representative. The prices that were valid when the customer submitted his offer apply.

§ 2 How is an order made:

Orders can be made in writing by letter, fax or e-mail, by phone, by submitting a prescription, or over the Internet. For orders over the Internet, the customer selects the items to be ordered on the accessed website. This can take place either using the error-tolerant item search in the upper area of the page or using the categories on the left-hand side of the page. The desired items are added to the order list by clicking on the button ‘add to shopping basket’. The order quantity can be changed by using the respective drop down menu. The shopping basket can be found in the upper right-hand corner of the screen. Clicking on the ‘shopping basket’ symbol displays the number of selected products. In the shopping basket, the selection can be edited or, to complete the order, the button ‘go to checkout’ can be clicked on.

Login then takes place, either by logging in using an e-mail address and password, by creating a new account, or by place an order without registration. After completing the login, there is the opportunity to select the delivery address, type of shipping and payment method. After clicking on the symbol ‘continue with the order’, you can check and amend the information about your order on the following page.

Information is displayed about the right to cancel and data protection. After becoming familiar with and confirming the Ts & Cs, as well as granting consent to the saving of data, the order can be completed by clicking on the symbol ‘buy’.

A legally binding offer is submitted upon sending of the order. The receipt of the order is confirmed by e-mail.

The contract text is not saved and can no longer be accessed once the order process is concluded. The order data can be printed out immediately after submission or saved as a PDF document.

In the event of requests for amendments or questions about returns, you can contact our customer service team on:

Telephone: 0800-8770120 (Freephone) overseas 0049-3491 877012
Fax: 0800-8770121 (Freephone) overseas 0049-3491-877014

E-mail: servicemycare.de

Further information can be found on our help pages at www.mycare.de.

§ 3 Terms of delivery / Germany:

(1) Shipping costs

Delivery within Germany is free of charge from an order value of 50 euros as long as express is not selected. Below this sum, a shipping flat-rate for postage and packing amounting to €4.95 is payable, where not otherwise agreed with the customer. Orders for prescription medications are generally free of shipping costs as long as express is not selected and delivery takes place within Germany. The condition for the provision of prescription medications is that a valid prescription exists.
For all delivery addresses in Germany - except for German islands - we also offer DHL express shipping. We charge €10.90 for postage and packing for this service (delivery by 12pm on the next working day). You also have the possibility of choosing delivery between 5pm and 10pm on the next day. We charge a shipping flat-rate of €21.80 for this.

(2) Delivery times

The goods offered in the online shop are shipped within 1-2 working days after receipt of the order for goods that are marked in green as ‘available immediately’. These items are either in stock or can be obtained from wholesale within one day. Items that have the yellow label ‘delivery time’ can only be shipped within 3-10 working days as these items are neither in our warehouse nor in the warehouse of our wholesaler and need to be obtained directly from the manufacturer. It is unfortunately not possible to order items marked in red as ‘not currently available’.

The goods offered in catalogues, brochures and other promotional materials are shipped within 1-2 working days after receipt of the order.

If information or advice is required, the customer is contacted immediately, and the goods are then shipped after the information or advice is provided, where applicable.

If the shipping of one or more ordered products is delayed or no longer possible, we will inform the customer immediately and the customer can then cancel the order, where required. If subsequent deliveries are required, these are naturally free of charge.

Despite careful stockpiling, it is possible that a promotional item may sell out faster than anticipated. We are therefore unable to provide a delivery guarantee, and promotional offers are only valid while stocks last.

If a product cannot be delivered due to force majeure or an interruption in production and we cannot obtain the ordered goods under acceptable conditions, the circumstances only occur following conclusion of contract, and we are not responsible for non-delivery, we are released from the obligation to deliver. The customer is informed of this immediately. Any money paid by the customer is refunded immediately.

We reserve the right to only supply standard domestic quantities.

The shipping times of the partner company DHL, according to its information, amount to 1 to 3 working days within Germany and 1 working day for express delivery, and the precise time of delivery can be arranged over the phone.

§ 4 Terms of delivery / overseas:

(1) General issues

The domestic terms of delivery fundamentally also apply to overseas orders, insofar as not otherwise agreed below. It is not possible to deliver to war zones or crisis regions.

Please note that orders from Austria can be made exclusively via mycare.at. Orders made via the mycare.de shop cannot be delivered.

Chilled goods are not delivered.

(2) Shipping costs

The shipping flat-rate for postage and packing for deliveries to the following countries amounting to: (LO = Orientation for delivery time, notification by DHL)

Zone 1 (17,00 €  shipping costs)

Belgien (LO 2 days, max. 20 kg), Bulgarien (LO 5-7 days max. 20 kg), Dänemark  (inkl. Faröer Inseln u. Grönland) (LO 2-3 days, max. 20 kg), Estland (LO 4-6 days max. 20 kg), Finnland (LO 4 days; max. 20 kg),Frankreich (LO 3 days, max. 20 kg), Griechenland (LO 4-5 days, max. 20 kg), Großbritannien (LO 2-3 days, max. 20 kg), Irland (LO 3-4 days, max. 20 kg), Italien (LO 3 days, max. 20 kg), Lettland (LO 3-5 days,  max. 20 kg), Litauen (LO 4-6 days, max. 20 kg), Luxemburg (LO 2-3 days, max. 20 kg), Malta (LO 4-6 days, max. 20 kg), Monaco (LO 3-4 days, max. 20 kg), Niederlande (LO 2 days, max. 20 kg), Polen (LO 2-3 days, max. 20 kg), Portugal (inkl.  Azoren und Madeira) (LO 4-5 days, max. 20 kg), Rumänien (LO 6-8 days, max. 20 kg), San Marino (LO 5-8 days, max 20 kg), Schweden (LO 3 days, max. 20 kg), Slowenien (LO 3 days, max. 20 kg), Spanien (inkl. Balearen und Kan. Inseln) (LO 4-5 days, max. 20 kg), Tschech.- Republik (LO 2-3 days, max. 20 kg), Ungarn (LO 4 days, max. 20 kg), Zypern (LO 3-5 days, max. 20 kg)

Zone 2 (22,00 € shipping costs)

Andorra (LO 3-5 days, max. 20 kg), Lichtenstein (LO 2-3 days, max. 20 kg), Norwegen (LO 4-5 days, max. 20 kg), Schweiz (LO 2 days, max. 20 kg), Vatikan (LO 5-7 days, max. 20 kg)

Zone 3 (30,00 € shipping costs)

Bosnien-Herzegowina (LO 12 days, max. 20 kg), Georgien (LO 10-12 days, max. 20 kg), Gibraltar (LO 7-13 days, max. 20 kg), Island (LO 5-10 days, max. 20 kg), Kasachstan (LO 8-15 days, max. 20 kg), Kroatien (LO 7-8 days, max. 20 kg), Mazedonien (LO 7-15 days, max. 20 kg), Moldau (LO 10-12 days, max. 20 kg), Montenegro (LO 7-10 days, max. 20 kg), Russ. Föderation (LO > 14 days, max. 20 kg), Serbien (inkl. Kosovo)  (LO 7-10 days, max. 20 kg), Türkei (LO 10-15 days, max. 20 kg), Ukraine (LO 8-19 days, max. 20 kg), Weißrussland (LO 9 days, max. 20 kg)

Zone 4 (36,00 € shipping costs)

Ägypten (LO 8-12 days, max. 20 kg), Albanien (LO 16 days, max. 20 kg), Algerien (LO 15 days, max. 20 kg), Armenien  (LO 8-12 days, max. 20 kg), Aserbaidschan (LO 10 days, max. 20 kg), Irak (LO 15-19 days, max. 20 kg), Iran (LO 10-14 days, max. 20 kg), Israel (LO 8-12 days, max. 20 kg), Jordanien (LO 8-12 days, max. 20 kg), Katar (LO 8-12 days, max. 20 kg), Kuwait (LO 8-12 days, max. 20 kg), Libanon (LO 8-12 days, max. 20 kg), Libyen (LO 12-14 days, max. 20 kg), Marokko (LO 8-12 days, max. 20 kg), Oman (LO 8-12 days, max. 20 kg), Syrien (LO 12 days, max. 20 kg),  Tunesien (LO 8-12 days, max. 20 kg)

Zone 5 (40,00 € shipping costs)

Argentinien (LO 10-12 days, max. 20 kg), Australien (LO 11 days, max. 20 kg), Bahrain (LO 8-12 days, max. 20 kg), Brasilien (LO 8-12 days, max. 20 kg), Chile (LO 10-12 days, max. 20 kg), China (VR und Taiwan) (LO 11 days, max. 20 kg), Hongkong (LO 10 days, max. 20 kg), Indien (LO 10-14 days, max. 20 kg), Indonesien (LO 10-12 days, max. 20 kg), Japan (LO 10 days, max. 20 kg), Kanada (LO 10 days, max. 20 kg), Kolumbien (LO 10-14 days, max. 20 kg), Korea Nord (LO 15-19 days, max. 20 kg), Korea Süd (LO 10 days, max. 20 kg), Malaysia (LO 8-12 days, max. 20 kg), Mexiko (LO 8-12 days, max. 20 kg), Neuseeland (LO 10-12 days, max. 20 kg), Pakistan (LO 11 days, max. 20 kg), Peru (LO 10-14 days, max. 20 kg), Philippinen (LO 10-14 days, max. 20 kg), Saudi Arabien (LO 9-13 days, max. 20 kg), Singapur (LO 6-8 days, max. 20 kg), Südafrika (LO 8-12 days, max. 20 kg), Thailand (LO 12 days, max. 20 kg), Vereinigte Staaten (LO 10-12 days, max. 20 kg), Venezuela (LO 10-14 days, max. 20 kg), Vereinigte Arabische Emirate (LO 8-12 days, max. 20 kg)

Zone 6 (40,00 € shipping costs)

Afghanistan (LO 15-19 days, max. 20 kg), Angola (LO 10-16 days, max. 20 kg), Anguilla (Karibik) (LO 14-19 days, max. 20 kg), Antigua/Barbuda (Karibik) (LO 14-19 days, max. 20 kg), Äquatorialguinea (LO 15-19 days, max. 20 kg), Aruba (Karibik) (LO 10-13 days, max. 20 kg), Ascension (LO k. A., max. 20 kg), Äthiopien (LO 8-12 days, max. 20 kg), Bahamas (LO 10-14 days, max. 20 kg), Bangladesch (LO 15-19 days, max. 20 kg), Barbados (Karibik) (LO 10-14 days, max. 20 kg), Belize (LO 13-19 days, max. 20 kg), Benin (LO 15-19 days, max. 20 kg), Bermuda (Karibik) (LO 10-16 days, max. 20 kg), Bhutan (LO 10-14 days, max. 20 kg), Bolivien (LO 10-14 days, max. 20 kg), Botsuana (LO 10-14 days, max. 20 kg), Brunei (LO 8-12 days, max. 20 kg), Darussalam (LO 8-12 days, max. 20 kg), Burkina Faso (LO 12-16 days, max. 20 kg), Burundi (LO 12-16 days, max. 20 kg), Costa Rica (LO 8-12 days, max. 20 kg), Dominica (LO 14-16 days, max. 20 kg), Dominikanische Republik (LO 12-14 days, max. 20 kg), Dschibuti (LO 10-16 days, max. 20 kg), Elfenbeinküste (LO 10-16 days, max. 20 kg), Ecuador (LO 12 days, max. 20 kg), El Salvador (LO 10-14 days, max. 20 kg), Eritrea (LO 8-12 days, max. 20 kg), Falklandinseln (LO 10-15 days, max. 20 kg), Fidschi (LO > 30 days, max. 20 kg), Frz.-Guyana (LO > 30 days, max. 20 kg), Frz. Polynesien (LO > 30 days, max. 20 kg), Gabun (LO 10-14 days, max. 20 kg), Gambia (LO 10-14 days, max. 20 kg), Ghana (LO 10-14 days, max. 20 kg), Grenada (LO 15-19 days, max. 20 kg), Guadeloupe (LO > 30 days, max. 20 kg), Guatemala (LO 10-14 days, max. 20 kg), Guinea (LO 11-15 days, max. 20 kg), Guinea-Bissau (LO 12-16 days, max. 20 kg), Guyana (LO 15-19 days, max. 20 kg), Haiti (LO 12-14 days, max. 20 kg), Honduras (LO 10-14 days, max. 20 kg), Jamaika (LO 12-14 days, max. 20 kg), Brit. Jungferninseln (LO 14-19 days, max. 20 kg), Kaimaninseln (LO 14-19 days, max. 20 kg), Kambodscha (LO 13 days, max. 20 kg), Kamerun (LO 12-16 days, max. 20 kg), Kap Verde (LO 15-19 days, max. 20 kg), Kenia (LO 10-14 days, max. 20 kg), Kirgisistan (LO 15-19 days, max. 20 kg), Kiribati (LO > 30 days, max. 20 kg), Komoren (LO 12-16 days, max. 20 kg), Kongo (LO 10-14 days, max. 20 kg), Kuba (LO 10-14 days, max. 20 kg), Laos (LO 15-19 days, max. 20 kg), Lesotho (LO 10-14 days, max. 20 kg), Liberia (LO 12-16 days, max. 20 kg), Macau (LO 11 days, max. 20 kg), Madagaskar (LO 12-16 days, max. 20 kg), Malawi (LO 12-16 days, max. 20 kg), Malediven (LO 12-16 days, max. 20 kg), Mali (LO 10-14 days, max. 20 kg), Martinique (LO > 30 days, max. 20 kg), Mauretanien (LO 10-14 days, max. 20 kg), Mauritius (LO 10 days, max. 20 kg), Mongolei (LO 12-19 days, max. 20 kg), Montserrat (LO 14-19 days, max. 20 kg), Mosambik (LO 10-14 days, max. 20 kg), Myanmar (LO 10-14 days, max. 20 kg), Namibia (LO 10-12 days, max. 20 kg), Nauru (LO > 30 days, max. 20 kg), Nepal (LO 10-14 days, max. 20 kg), Neukaledonien (LO > 30 days, max. 20 kg),Nicaragua (LO 10-14 days, max. 20 kg), Niederländische Antillen (LO 10-13 days, max. 20 kg), Niger (LO 12-15 days, max. 20 kg), Nigeria (LO 10-14 days, max. 20 kg), Panama (LO 8-12 days, max. 20 kg), Papua-Neuguinea (LO 12-15 days, max. 20 kg), Paraguay (LO 10-14 days, max. 20 kg), Pitcairn (LO > 30 days, max. 20 kg), Reunion (LO 11-14 days, max. 20 kg), Ruanda (LO 10-14 days, max. 20 kg), Salomonen (LO > 30 days, max. 20 kg), Sambia (LO 10-15 days, max. 20 kg), Samoa (LO > 30 days, max. 20 kg), Sao Tone (LO 13-15 days, max. 20 kg), Senegal (LO 12-15 days, max. 20 kg), Seychellen (LO 10-13 days, max. 20 kg), Sierra Leone (LO 11-15 days, max. 20 kg), Simbabwe (LO 10-13 days, max. 20 kg), Sri Lanka (LO 8-12 days, max. 20 kg), St. Helena (LO 14-19 days, max. 20 kg), St. Kitts u. Nevis (LO 12-14 days, max. 20 kg), St. Lucia (LO 12-14 days, max. 20 kg), St. Pierre u. Miquelon (LO > 30 days, max. 20 kg), St. Vincent u. Grenadinen (LO 12-14 days, max. 20 kg), Sudan (LO 10-14 days, max. 20 kg), Suriname (LO 10-14 days, max. 20 kg), Swasiland (LO 9-13 days, max. 20 kg), Tadschikistan (LO 10-14 days, max. 20 kg), Tansania (LO 10-14 days, max. 20 kg), Togo (LO 10-14 days, max. 20 kg), Trinidad u. Tobago (LO 12-14 days, max. 20 kg), Tristan da Cunha (LO k. A., max. 20 kg), Tschad (LO 10-14 days, max. 20 kg), Turkmenistan (LO 10-14 days, max. 20 kg), Turks- u. Caicosinseln (LO 14-19 days, max. 20 kg), Tuvalu (LO > 30 days, max. 20 kg), Uganda (LO 10-14 days, max. 20 kg), Uruguay (LO 14 days, max. 20 kg), Usbekistan (LO 10-14 days, max. 20 kg), Vanuatu (LO > 30 days, max. 20 kg), Vietnam (LO 10-14 days, max. 20 kg), Wallis u. Futuna (LO > 30 days, max. 20 kg), Zentralafrika (LO 10-14 days, max. 20 kg),

The shipping costs for heavier packages are available on request. Any customs costs due are not included in the shipping flat-rates and must be borne by the customer.

(3) Delivery times

The shipping times of the partner company DHL, according to its information, amount to 2 to 10 days in Europe and at least 5-10 working days outside of Europe, although they may be considerably longer as delays can occur due to poor logistics links, customs processing, etc.

§ 5 Terms of payment / Germany:

The purchase price becomes payable on conclusion of contract, i.e. when the goods are handed over to the carrier, and is to be paid within 10 days of receipt of the goods. A cash discount is not permitted unless this has been explicitly agreed with the customer.  All prices are final prices in euros including the respective valid value-added tax. For some products, item procurement costs may be incurred, which are declared separately. The payment methods available are invoice, PayPal, prescription (statutory health insurance), prepayment, SEPA direct debit, and credit card payment. We reserve the right to exclude payment methods without providing justification. With the payment method advanced payment, the delivery is only made after the whole purchase price is credited, for payment with a prescription, after its receipt, and the customer is obligated to immediately pay or submit the prescription. You can pay by credit card with American Express, Master Card or Visa. Your card account is only charged with the invoice sum on the day of despatch. The fees charged by the banks for reversing a transaction due to incorrect account information and which are not due to fault on our part are borne by the customer. The following bank details are to be used for transfers within Germany: myCARE e.K. • Deutsche Bank AG •  • BIC: DEUTDEDBLEG • IBAN: DE12 8607 0024 0667 8338 00 stating the invoice number in the purpose field.

We bear the return service risk until the handover of the ordered goods by the carrier to the customer, insofar as the customer is a consumer. According to section 286 III of the German Civil Code [BGB], the customer will be in default if he has not paid within 30 days of the payment becoming due and of receipt of the invoice, or does not request a payment of the same value. The customer is once again informed of this in the invoice.

§ 6 Terms of payment / overseas:

The purchase price becomes payable on conclusion of contract, i.e. when the goods are handed over to the carrier. All prices are final prices in euros including the respective valid value-added tax. For some products, item procurement costs may be incurred, which are declared separately. The payment methods available are prescription (German statutory health insurance), prepayment, PayPal and credit card payment. For prepayments, the delivery is only made after the whole purchase price is credited. You can pay us by credit card with American Express, Euro Card/MasterCard or Visa. The card account is naturally only charged with the invoice sum on the day of despatch. We reserve the right to exclude payment methods.

The following bank details are to be used for transfers:

myCARE e.K.

BIC: DEUTDEDBLEG

IBAN: DE12 8607 0024 0667 8338 00

stating the invoice number in the purpose field.

§  7  Cancellation / costs of returns:

The right to cancel is only granted to a consumer within the meaning of section 13 of the German Civil Code [BGB]. There is no right to cancel insofar as the customer orders goods from myCARE that are not ready-made and for the manufacture of which an individual selection or designation by the customer is crucial or which are clearly tailored to the personal needs of the customer and/or are not suitable for return for reasons of health protection and hygiene when their seal is removed following delivery and/or can quickly spoil or their expiry date is quickly exceeded.

Cancellation policy

Right of withdrawal

You have the right to withdraw from this contract, without providing justification, within fourteen days. The cancellation period amounts to fourteen days from the day on which you or a third party named by you, who is not the carrier, took possession of the goods. In the event that we undertake numerous deliveries for one order, the cancellation period amounts to fourteen days from the day on which you or a third party named by you, who is not the carrier, took or takes possession of the last goods.
To exercise your right of withdrawal, you must inform us (myCARE e.K., Bereich Versandhandel, Postfach 100 158,  06140 Halle (Saale), Fax: +49 (0)3491 877014, E-mail: servicemycare.de) in a clear statement (e.g. a letter sent by post, fax or an e-mail) of your decision to withdraw from this contract. You can use the enclosed template withdrawal form, although this is not mandatory. To observe the cancellation period, it is sufficient that you submit the notification about your exercising of the right of withdrawal before the cancellation period expires.

Consequences of a cancellation

If you withdraw from this contract, we are to pay back to you all payments that we have received from you, including the delivery costs (with the exception of the additional costs that result from you choosing another form of delivery than the cheapest, standard delivery we offered), immediately and at the latest within fourteen days from the day on which the notification about your withdrawal from this contract was received by us. To make this repayment, we use the same method of payment that you used when making the original transaction, unless we explicitly agree otherwise with you; in no case are you charged fees due to this payment. We can refuse the repayment until we have either received the goods back or until you provide evidence that you have sent back the goods, whichever is the earliest.

You are to send back to us or hand over the goods immediately and in all cases at the latest within fourteen days from the day on which you inform us of your withdrawal from this contract. The period is observed when you send the goods before the period of fourteen days expires. You bear the direct costs of sending back the goods.

You must only compensate for any loss of value of the goods if this loss of value is attributable to unnecessary handling by you to inspect the characteristics, properties and functioning of the goods.

Cancellation policy with cancellation form to save and print out

End of cancellation policy

§ 8 Defects/warranty/liability:

We fundamentally provide a warranty according to the statutory provisions. Notwithstanding this, it is agreed that the warranty period amounts to two years, calculated from the passing of risk. The information and illustrations that are contained in the online shop or catalogues, in particularly those contained in price lists, are of a purely informative nature and do not represent guarantees. Insofar as the customer is a merchant and the contract forms part of his trading activities, section 377 of the German Commercial Code [HGB] applies. If there is a breach of duty for which we are responsible, the customer is obliged to provide notification of this and can provide us with a suitable period of time to provide subsequent deliveries or rectifications. If the subsequent delivery or rectification is unsuccessful, the customer is entitled, as he chooses, to request a subsequent delivery or reduction of the purchase price, or to withdraw from the purchase agreement and/or demand compensation. If the customer also demands compensation, we are only liable for damage to the ordered goods. Further claims by the customer for compensation are excluded, insofar as there is no guarantee, no personal injury, bodily harm or damage to health, no intent and no gross negligence.

The information provided on this website was inspected carefully and is updated regularly. However, no guarantee can be assumed that all information is complete, correct and up to date at all times. This applies in particular to product information from the manufacturers from the package insert shown.

We have placed links on our website to other pages on the Internet. These pages were inspected before the link was created and no legal infringements could be identified. We have no influence whatsoever on the design or content of the linked pages and we would like to explicitly distance ourselves from all content on the linked pages of third parties and we do not appropriate this content. This declaration applies to all links displayed and to all content on pages to which links lead.

§ 9 Information on the battery law / electronics law:

In connection with the sale of disposable and rechargeable batteries and with the delivery of equipment that contains disposable or rechargeable batteries, we are bound by the battery law to inform you of the following:

Batteries cannot be disposed of with domestic waste. As the end consumer, you legally required to return used batteries. You can return used batteries to the retailer or in its immediate vicinity (e.g. to communal collection points or to shops) free of charge. You can send also send batteries from our range back to us by post in normal quantities.

Disposable or rechargeable batteries that contain harmful substances are labelled with the symbol of a crossed-out refuse bin. The chemical designation of the harmful substance can be found near the refuse bin symbol. ‘CD’ stands for cadmium, ‘Pb’ for lead and ‘Hg’ for mercury.

Electrical and electronic devices must not be disposed of in the household waste. Disposal is only possible via the local community collection points.

§ 10 Data protection:

We collect, process and transfer the data required for handling the order on data carriers for our own business purposes while observing the corresponding statutory regulations. For security reasons and to perform our pharmaceutical service, we use and handle further personal data from the customer, and this information is provided on a voluntary basis. We ensure that we only use the data to perform the respective pharmaceutical services and do not pass this on to third parties. By submitting the medicine check, the customer grants his consent that the stated data can be collected, processed and transferred to provide pharmaceutical services while observing the data protection laws. For the purposes of contract management, the collected data is processed and, where required for contract management, transferred to service providers commissioned by myCARE e.g. DHL. In this case, the recipient of the data is bound to comply with the Federal Data Protection Act [BDSG]. Different payment methods are accompanied by different payment default risks. To protect ourselves from misuse, for the “invoice” and “direct debit” payment methods we transfer the personal data required to run a credit check to the company Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, 22761 Hamburg. Provided the company is exceptionally not available during the respective point in time we tranfer the personal data to the company Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss. The mentioned companies assesses the statistical probability of payment default, based on mathematical and statistical methods as well as adress and credit rating information. This helps in making decisions regarding which payment options should be granted.

We transfer to the aforementioned service provider, where applicable with names and addresses, any negative data of which we become aware as part of the business relationship due to an inability or refusal to pay by the customer as part of legal proceedings. This data can be provided to third parties for creditworthiness checks is there is a legitimate interest to the use of this data. The data will not be disseminated to other third parties (selling of addresses). Please note: The customer can object at any time to the use, processing and transfer of the personal data to fulfil pharmaceutical services by sending an informal notification to the address stated below. However, this does not apply to data required to process the order. On receipt of the objection, we will use, process and transfer the data exclusively to process the order.

On request, we will be happy to provide information free of charge to the customer regarding the saved data that relates to their person. Our data protection officer is available for this purpose and for other notifications:

myCARE e.K.
Ms Yvonne Buse
Postfach 100158, 06140 Halle (Saale)

Telephone: +49-3491-8770268
Fax: +49-3491-877014

E-mail: datenschutzmycare.de

The only costs incurred are those of transferring the cancellation.

§ 11 Severability clause:

The invalidity of individual provisions does not affect the validity of the remaining provisions. In particular, the contract remains effective for both parties.

§ 12 Place of jurisdiction:

For customers who have their permanent residence outside the European Union, the exclusive place of jurisdiction and place of fulfilment is at our place of business, and the same applies to dealers. In dealings with customers within the European Union, the law at the customer’s place of residence may also apply, insofar as the customer is an end customer and the matter concerns mandatory consumer-law regulations.

We are ready to participate in a dispute settlement procedure at the following consumer arbitration agency:

Allgemeine Verbraucherschlichtungsstelle des Zentrums für Schlichtung e.V.

Straßburger Str. 8
77694 Kehl
Telefon: +49 7851 79579 40
Telefax: +49 7851 79579 41
Internet: www.verbraucher-schlichter.de
E-Mail: mail@verbraucher-schlichter.de

§ 13 Supplier information:

Address:

myCARE e.K.
Bereich Versandapotheke
Friedrichstr. 125 b
06886 Lutherstadt Wittenberg
Germany

Telephone: 0800-8770120 (Freephone), overseas 0049-3491-877012
Fax: 0800-8770121 (Freephone), overseas 0049-3491-877014

E-mail: servicemycare.de
Internet: www.mycare.de

Postal address:
mycare Versandapotheke
Postfach 100158
06140 Halle(Saale)

Owner:
Mr Christian Buse

Job title:
Pharmacist

State in which the title was acquired:
Germany

Responsible supervisory body:
State Administration Office Halle

Department:
Pharmaceuticals and pharmacy
Ernst-Kamieth-Straße 2
06112 Halle (Saale)
Telephone: +49-345-514-0
Fax: +49-345-514-1291

Responsible pharmacist association:
Apothekerkammer Saxony-Anhalt, managing director: Dr. Ch. Heinrich
Doctor-Eisenbart-Ring 2
39120 Magdeburg
Telephone: +49-391-609040
Fax: +49-391-6090435
General e-mail: kammerak-sa.de

Professional code of conduct for pharmacists, Federal State of Saxony-Anhalt:
www.ak-sa.de

Commercial register court and number:
Local court Stendal HRA 10287

VAT ID No.:
DE265401595