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Advice

If you have any questions you can contact us at:

myCARE e.K.
Bereich Versandapotheke
Postfach 100158
06140 Halle (Saale)
by e-mail: beratungmycare.de
Tel: 0800-8770120 (free of charge - within Germany only)

Our free hotline is staffed Mondays to Fridays from 8 am to 8 pm and on Saturdays from 8 am to 1 pm.
Advice on the range offered by our mail-order pharmacy service, including medicines, is backed up by the expertise of our pharmaceutical staff (pharmacists / certified pharmacy technicians) and is available to every patient.

If you are suffering from any complaints, have questions about medication or are uncertain about taking a particular drug, please consult your GP without delay.

You can contact us by e-mail, telephone (free of charge) or fax. As your delivery is being handled by a public German pharmacy, you can rest assured in the knowledge that our staff have many years of experience. We have access to data bases and the most up-to-date literature on medicinal products at our disposal. We make very frequent use of these for the benefit of our customers.

For example, as a matter of course, we conduct a pharmacological interaction check on the medicines you have bought from us or registered with us.

We guarantee that our staff have the highest levels of pharmaceutical expertise by ensuring that they regularly attend both internal and external training courses in specific disciplines.

It goes without saying that we respect requests for advice from customers wishing to remain anonymous: we answer questions on sensitive subjects competently and discreetly.