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Privacy Policy myCARE e.K.                                                  Updated 25.05.2018

I.    Validity

The following data protection declaration applies to all services provided by myCARE in stationary pharmacies. It relates to mail-order products as well as the websites, apps and social networks that we use and customer cards and other services - hereinafter referred to as services.

II.    Information on data processing

1. Collection and storage of personal data as well as the type, purpose and duration of its use
We collect your personal data and health data, if necessary, in order to provide our pharmaceutical services, in particular:
- t o supply the health products ordered
- to check interactions and intolerances
- to provide advice, if necessary, on delivery bottlenecks or replacement products
- for documentation, correspondence, billing and credit assessment
- for advertising and individualised offers.

The collection of data is necessary both for contractual and legal reasons in order to provide our services so that the contract can be fulfilled and contact can be made. Otherwise we cannot adequately assess any health risks that may arise and cannot provide careful and comprehensive pharmaceutical care/recognition of your rights. The data will continue to be used for our own legitimate interests in order to offer vouchers, discounts, special offers and other targeted promotions to you by email or post.

a) For this purpose, the following data is collected, in particular:
- Personal master data such as first names, surnames, addresses, dates of birth, insurance data,
telephone numbers, emails, age, gender, bank details etc.
- Health-related data on illnesses, physical injuries, intolerances and interactions
- Data and information about agreements and arrangements, order data, payment data, shipping, invoicing and other data that you provide for the purchase or shipment of the ordered products as well as information required for customs clearance (e.g. tax number or other identification numbers) and relevant shipping information (e.g. shipment numbers and shipment tracking).
- Other information necessary for the provision of our pharmaceutical services, the collection and processing of which we are legally obliged or entitled to collect and which we require for your authentication or identification or for the verification of the data we collect, such as data from credit agencies.
- IP address, your browser history data and your weblog information.

b) Your data will be processed for the following purposes:
The processing of the data includes the collection, capture, organisation, arrangement, storage, adaptation or modification, reading, retrieval, use, disclosure by transmission, dissemination or any other form of provision, comparison or linking, restriction, deletion or destruction of the data.

c) We need personal master data in order to delivery the goods ordered and to prepare the invoice. We need your email address in order to send you e.g. order and shipping confirmation, information about the goods and to clarify shipping arrangements by email. We need your telephone number in case we have any questions about your order or if we need to give you pharmaceutical information. We are legally obliged to do so.
By collecting your date of birth, we ensure that you are at least 18 years old. We need to do so in order to provide any necessary information about the products ordered as their use may require age-specific information. We use your bank data to process the payment. We also process your personal master data for our own business purposes in order to create services tailored to your needs, for our own marketing purposes and for technical administration.

d) We process health data to protect your interests in order to recognise and check interactions and to give you pharmaceutical advice about the use of the products as required, to make recommendations, to inform you about risks that may only become known after the order and to carry out possible product recalls.

e) The data collected will be stored for at least 10 years; if we come to have a legal interest in this, then the data can be stored for up to 33 years if it is required to defend against liability claims. In order to process your data, it is necessary that you give your consent to this data processing. Consent is voluntary.

2. Data from third parties
If you place orders for third parties and provide us with the personal data and/or health data of another person, you must obtain that person's express prior consent. In this case, you must inform these persons about how we collect, use, share and store personal data in accordance with our privacy policy.

3. Disclosure of data to third parties WITH/WITHOUT your consent
a) Disclosure of data to third parties WITH your consent
For the provision of our pharmaceutical services it may be necessary to disclose your health-related data to third parties. This includes passing data on to your doctors, nursing services, other pharmacies, pharmaceutical manufacturers, accounting offices, your nursing facilities, your representatives or to authorities. The data passed on may be used by the third party exclusively for the purposes mentioned. The duty of confidentiality remains unaffected. Data will only be passed on to third parties in consultation with you and with your express consent.

b) Forwarding data to third parties WITHOUT your consent

aa) Billing data
Necessary personal data will be passed on to cooperating financial service providers, your health insurance companies and billing service providers to process transactions.

bb) Shipping companies
Address data necessary for delivery will be forwarded to cooperating shipping companies (e.g. DHL, Deutsche Post). This also enables shipment tracking.

cc) Tax advisers, lawyers, courts, law enforcement authorities
In order to enforce possible payment claims by court order and to combat any existing fraudulent activities, the data may be passed on to third parties (tax advisers, lawyers, courts, law enforcement authorities, parties involved in legal proceedings) if there is a legitimate interest. Data may also be passed on to authorised third parties (tax advisers/tax offices) for tax advice and auditing purposes and for the preparation of tax returns. Data may also be disclosed in order to avert imminent grave danger to life and limb.

4. Consent
You can use our services with a customer account or as a guest without a customer account.

a) Customer account
We set up password-protected access to your stored inventory data (customer account) for every customer who registers accordingly. Here you can view data about your orders and manage your address data, bank details and the newsletter, use your personal notepad and, if necessary, track your bonus hearts.
You agree to treat your personal access information confidentially and not to make it available to any unauthorised third parties. We can accept no liability for the misuse of passwords, unless we are responsible for said misuse.

After your consent we will use your data:
- to provide our pharmaceutical services, such as interaction control and recall management
- to provide pharmaceutical advice by telephone, letter or email
- for the transmission of advertising by letter, package inserts, telephone, or email
- for the transmission of advertising from third parties (package inserts)
- to enable transactions via the respective payment method

b) Guest customer
You can also conveniently order from us without your own online customer account. Please note that your personal data will be collected, processed and used for the respective order even if you place an order without registering. With each order you must enter your details again.

When you order from us as a guest, we use the data of your order:
- for the provision of our pharmaceutical services, such as interaction control and managing recalls
- for pharmaceutical advice via telephone, letter or email
- to enable transactions via the respective payment method

c) You can withdraw your consent informally at any time.
The revocation of consent shall not affect the legality of any processing carried out on the basis of the consent provided before its revocation.

d) Credit assessment
When using the payment methods "invoice and direct debit", we use your personal data for the purpose of deciding on the establishment, execution or termination of the contractual relationship, taking into account your interests worthy of protection in preventing the transmission or use of your data. We forward the data required for this purpose to CRIF Bürgel GmbH, Radlkoferstr.2, 81373 Munich. This service provider provides us with the customer's address and creditworthiness data stored in its database, including such data determined on the basis of mathematical-statistical procedures provided that we have substantiated a legitimate interest.
By choosing the credit card or prepayment payment method you avoid transmitting data to the Bürgel company.

e) Email communication
According to the state of present technology, email communication is not considered secure without adequate encryption because third parties could view emails and their attachments. This can be particularly worrying when sensitive data is exchanged, e.g. your medication orders.
Nevertheless, email communication has established itself as a fast and paperless communication channel in our daily practice. We would like to continue to send you information about your order, e.g. availability, replacement products, maximum quantity limits etc. by email. For this we need your separate consent.
The same applies to email communication with third parties, e.g. your relatives, health insurance provider, authorities, doctors, nursing services etc. Here it may be necessary for us to exchange your personal data quickly and in electronic form by email. We also need your separate consent for this.

5. Duty of confidentiality
We are subject to a legal duty of confidentiality. In order to process your orders, it may be sensible and necessary, in consultation with you, to forward data and health data to your doctors, your nursing services, other pharmacies, pharmaceutical manufacturers, accounting offices, your nursing facilities, your representatives and to authorities for the production of blister packs for myCARE Homeservice GmbH or to communicate with you or the aforementioned third parties. In order to enable this data forwarding, you must release us from the legal duty of confidentiality. The release from the duty of confidentiality can also be revoked at any time through informal notification to us.

III Advertising

In addition to processing your data for order processing, we also use your data to inform you about special offers and marketing campaigns.

You can opt out of the use of your personal data for advertising purposes at any time, either completely or for individual measures. All you need to do is send a short message to

1. Newsletter
We use the double opt-in procedure for registration to the newsletter. Upon registering you will receive a notification email with an activation link. You can only confirm that you really want to receive our newsletter by clicking on this individual link.
If you no longer wish to receive our newsletter, you can cancel at any time at  or by email to datenschutz, without incurring any costs other than the sending costs according to the basic rates. In addition, you will find an unsubscribe link in each newsletter.
When you sign up for our newsletter, your email address will be used for our own promotional purposes until you unsubscribe from the newsletter. You will receive regular information by email on current topics and emails for special occasions. The emails can be personalised and individualised based on our information about you.
By registering for the newsletter, we obtain your consent for user-related analysis and profiling. Only register for the newsletter if you agree to the evaluation described below. The revocation of your consent also automatically means that you will not receive any more newsletters. For the purposes of displaying the newsletter and calling up individual links from the newsletter, information is collected and analysed, which is transmitted automatically. The data collected is used to create personalised user profiles. In this way, is trying to continuously improve the service for you and to inform you about suitable offers and promotions in an even more personalised way.

2. Cookies
This website uses session cookies to make your shopping experience as convenient as possible. Access to our shopping basket is not possible without cookies. Cookies are small amounts of data that your internet browser stores on your computer. These do not stay on your computer. Temporary cookies are also deleted when you leave our site. We can analyse usage patterns on our website using the information collected. In this way we can optimise our website for you. We assure you that no personal data or data relevant to your security is stored in the cookies and that they are not linked to personal data.
In addition, we also use cookies that will remain on your hard drive. When you visit our site again, we will automatically detect that you have visited us before and will know which inputs and settings you prefer. These temporary or permanent cookies (lifetime 1 month to 10 years) are stored on your hard disk and are automatically deleted after the specified time. In particular, cookies help make our offer more user-friendly, efficient and secure. Thanks to these files, it is possible, for example, that information related to your specific interests can be displayed on the page. The sole purpose of these cookies is to best tailor our offering to meet your wishes as a customer and to make your visit to our site as convenient as possible.
On you will find personal recommendations. These are based on categories that you have already looked at, searched for or purchased from at This information is stored in a so-called cookie. If you are not registered as a customer, no personal data such as your name, date of birth and address will be stored and it will not be possible to draw conclusions about you personally. If you have registered as a new customer in the shop, an encrypted reference to your customer number is stored in the cookie.
Our website uses technologies from Emarsys eMarketing Systems AG (Märzstraße 1, A-1150 Vienna). This means that Emarsys cookies are stored on your hard drive when you visit our website. These are automatically deleted after 12 months. Cookies help to make our internet offer and our website more interesting and improve our email newsletters, especially by adapting information and offers to your individual interests and needs.
If you do not accept the use of browser cookies, you can set your browser to refuse the storage of cookies. Please note that in this case you may only have restricted use of our website and may not be able to use it at all. If you only want to accept our own cookies but not those of our service providers and partners, you can select the setting "block third party cookies" in your browser.

3. Retargeting technology
This website uses retargeting technology. This makes it possible to target visitors to our website who are already interested in our shop and our products with personalised adverts relating to their interests. The assimilation of advertising media during retargeting is based on a cookie-based analysis of previous user behaviour in order to collect anonymous data about your interests and thus adapt the advertising individually according to the stored information. Of course, no personal data is stored and the use of retargeting technology is also carried out in compliance with the applicable legal data protection regulations.

a) Kupona
In order to optimise the delivery of advertising campaigns on the Internet, KUPONA media collects anonymised information and data on the surfing behaviour of users on this website. These so-called cookie text files are stored on your computer. According to an algorithm-based analysis of surfing behaviour, KUPONA may also make targeted product recommendations in the form of product-specific advertising banners on other websites. The use of cookies serves only to optimise the offer. Personal identification of the user remains excluded, as is the use by and disclosure of data to third parties. Should you nevertheless wish to opt out of the use of anonymised cookie files and the corresponding analysis of your surfing behaviour, you have the option of doing so on the following page: Kupona Data Privacy.

b) Criteo GmbH
On this website, information about the surfing behaviour of website visitors is collected for marketing purposes (targeting/retargeting) and stored anonymously using the technology of Criteo GmbH. This data is stored on your computer using cookies. Criteo uses an algorithm to analyse surfing behaviour and can then display advertising banners on other websites (so-called publishers). Under no circumstances can the data collected be used to personally identify the visitor to this website. The data collected is only used to improve the offer. Any other use or disclosure to third parties will not take place. If you would like Criteo to disable tracking, please visit Please note that if you deactivate personalised ads from Criteo and other advertisers, you will continue to receive ads that are less tailored to your interests/surfing habits.

c) Google Retargeting
This website uses retargeting technology from Google Inc. ("Google"). This makes it possible to target visitors to our website who are already interested in our shop and our products. The incorporation of advertising media is done according to a cookie-based analysis of the user's previous behavior. No personal data is, however, stored during this process. In cases of retargeting technology, a cookie is stored on your computer or mobile device to capture anonymous data on your interests and to customise advertising according to the saved information. These cookies are small text files that are stored on your computer or mobile device.
You can permanently opt out of the use of cookies for advertising targeting by downloading and installing the browser plug-in available under the following link:

Further information and the data protection regulations regarding advertising and Google can be viewed here:

Use of Bing Ads Universal Event Tracking (UET)
Data on our website is collected and stored using Bing Ads technologies from which user profiles are created using pseudonyms. This is a service from Microsoft Corporation, One Microsoft Way Redmond, WA 98052-6399, USA. This service makes it possible to track the activities of users on our website when they reach our website via ads from Bing Ads. If you access our website via such an advertisement, a cookie is placed on your computer. A Bing UET tag is integrated into our website. This is a code used in connection with the cookie to store some non-personal data about the use of the website. Information about your identity is not collected. The information collected is transferred to the Microsoft server in the USA and stored there for a maximum of 180 days. You can prevent the collection of data generated by the cookie and related to your use of the website and the processing of this data by deactivating the placement of cookies. This may restrict the functionality of the website. In addition, Microsoft may be able to track your usage across multiple electronic devices through cross-device tracking, enabling it to display personalised advertising on or in Microsoft websites and apps.
You can disable this behaviour under the following link:

For more information on Bing's analysis services, please visit the Bing Ads website:

For more information about Microsoft and Bing's data protection, please see Microsoft's Privacy Policy:

4.Website Analysis
a)Universal Analytics
This website uses Google Analytics, a web analysis service from Google Inc. ("Google"). Google Analytics uses "cookies", text files that are stored on your computer and that enable your use of the website to be analysed. The information generated by the cookie about your use of this website is usually transmitted to a Google server in the USA and stored there. However, if IP anonymization is activated on this website, your IP address will be truncated by Google within the member states of the European Union or in other countries that are contracting parties to the agreement in the European Economic Area. In exceptional cases only, the complete IP address may be transmitted to a Google server in the USA and truncated there. On behalf of the operator of this website, Google will use this information to evaluate your use of the website in order to compile reports on the activities of the website and to provide further services relating to the use of the website and the internet usage vis-a-vis the operator of the website. The IP address that your browser transmits within the scope of Google Analytics will not be associated with any other data held by Google. You can stop these cookies from being stored by selecting the appropriate settings in your browser. However, we wish to point out that doing so may mean you will not be able to enjoy the full functionality of this website.
Furthermore, you can prevent the collection of data generated by the cookie and related to your usage of the website (incl. your IP address) and the processing of the data by Google by downloading and installing the browser plugin available under the following link.

Place an opt-out cookie for this browser and website

For more information on terms of use and data protection, please visit or We would like to point out that the code "gat._anonymizeIp();" has been added to Google Analytics on this website to ensure anonymous collection of IP addresses (so-called IP masking).

b) Econda
For the demand-oriented design and optimisation of our website, anonymised data is collected and stored by solutions and technologies from econda GmbH ( and user profiles are created from this data using pseudonyms. Cookies may be used for this purpose in order to allow the internet browser to be recognised. However, user profiles are not merged with data about the bearer of the pseudonym without express consent of the visitor. In particular, IP addresses are made unrecognisable directly after collection, which makes it impossible to assign user profiles to IP addresses.
You can opt out of this data collection and storage here at any time for the future.

c) Visual Website Optimiser
Our website uses a system from the Visual Website Optimiser to determine statistical parameters for the use of our offers. This includes the collection of anonymous values. This test uses cookies whose runtime is limited to the duration of the test to recognise computer systems. IP addresses are not stored during the process. You can object to the storage of your anonymously recorded visitor data here at any time for the future.

5. Social Plugins: Facebook, Google+, Twitter, YouTube, Instagram
Social plugins from Facebook, Google+, Twitter, YouTube and Instagram are used on this website. You can recognise the social plugins by the logos that can be viewed on the social network websites.

When you visit a site that contains such a plugin, your browser connects to social networks and the content is loaded from those sites. Your visit to this website may be tracked by the social networks, even if you do not actively use the social plugin function. If you have an account on Facebook, Google, etc., you can use such a social plugin to share information with your friends. myCARE has no influence on the content of the plugin and the transmission of information.

Facebook, Google+ and Twitter provide detailed information on the scope, type, purpose and further processing of your data on their websites. Here you will also find further information on your rights and settings options for protecting your privacy.

- Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA.
Facebook data protection policy:

- Google+: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA.
Google privacy policy:

- Twitter: Twitter Inc., 795 Folsom St., Suite 600, San Francisco, CA 94107, USA
Twitter privacy policy:

- YouTube: Google Inc, 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA
Google privacy policy:

We embed these videos in "extended privacy mode", whereby initially only your IP address is transmitted to a Google server (e.g. in the USA) in order to be able to display a preview image. The cookie activity and the resulting data collection is therefore only initiated after using the video's playback function itself. Please see Google's privacy policy for information on the purpose and scope of data collection, its further processing and the use of data by Google, as well as your rights regarding this and settings options for protecting your privacy.

- Instagram: Instagram LLC, represented by Kevin Systrom and Mike Krieger, 1601 Willow Rd, Menlo Park CA 94025, USA.
Instagram privacy policy:

IV.    Your rights

If you have created a customer account, you can access, check and change the stored personal and/or health data after logging in. We can also close your customer account upon request.
Regardless of whether you have created a customer account or not, you have the following rights:
- to informally revoke your consent once given to us at any time. The revocation of consent shall not affect the legality of any processing undertaken on the basis of this consent before its withdrawal.
- to request information about your personal data processed by us. In particular, you may request information on the purposes of processing, the category of personal data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to correction, deletion, restriction of processing or to opt out, the existence of a right of complaint, the origin of your data, insofar as it has not been collected by us;
- to request the immediate correction of incorrect or incomplete personal data stored by us;
- to request the deletion of your personal data stored by us, unless the processing is necessary to exercise the right to freedom of expression and information or to fulfil a legal obligation for reasons of public interest or to raise, exercise or defend legal claims;
- to request the restriction of the processing of your personal data if you dispute the accuracy of the data, if the processing is unlawful but you do not wish to delete it and we no longer need the data, but you need it to assert, exercise or defend legal claims or if you have filed an objection to the processing;
- to receive the personal data you have provided to us in a structured, current and machine-readable format or to request its transfer to another responsible person and
- to complain to a regulatory authority. You can contact the State Commissioner for Data Protection of Saxony-Anhalt, Leiterstraße 9, 39104 Magdeburg | Postal address: P.O. Box 1947, 39009 Magdeburg Email:, Phone: 0391/ 81803-0; Fax: 0391/ 81803-33.

Right of objection
If your personal data is processed on the basis of legitimate interests, you have the right to object to the processing of your personal data provided that there are reasons for this arising from your particular situation.

If you wish to object, you can do so by sending an email to

6. Data protection officer

Our data protection officer is available for your communications:

myCARE e.K., P.O. Box 100158, 06140 Halle (Saale)
Phone: 0049-(0)3491-877012
Fax: 0049-(0)3491-877014



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