1. Data Privacy Statement and Consent to Use of Data at mycare.de
As the operator of the website www.mycare.de, we take the protection of your personal data very seriously. Since we are concerned about ensuring data security, we have chosen VeriSign as our partner.
2. Collection, Processing and Use of Personal Data
2.1 Personal Data
The handling of the personal data you have provided is regulated by the Federal Data Protection Act (BDSG). Personal data includes information about the personal or material circumstances of an identified or identifiable natural person. This includes name, age, marital status, date of birth, address, phone number, e-mail address, bank account, credit card number and health data.
2.2 Customer Account
When ordering, please let us know your e-mail address, your name, shipping and billing address, telephone number, date of birth, preferred salutation, first and last name and address (including a different delivery address, where applicable). We need this information to deliver the goods and generate the invoice. We need your e-mail address to send you e-mails concerning, for example, order and shipping confirmations, information on the goods, as well as to clarify shipping arrangements. We need your phone number in case we have any questions about your order or have to send you pharmaceutical information. By collecting your date of birth, we make sure that you meet the minimum age requirement of 18 years and we may also need this to be able to provide you with necessary information about the products ordered. We also collect, store and use your bank and possibly your credit card information to process the payment.
For each customer who registers accordingly, we set up a password-protected access to their inventory data (customer account) stored by us. There you can view information on closed, open and recently shipped orders, manage your address details, bank details and newsletter, use your personal wish list, as well as possibly track your loyalty bonus.
You undertake to keep your personal access data confidential and avoid disclosing it to any unauthorised third parties. We cannot accept any liability for the misuse of passwords, unless we are responsible for said misuse.
2.2 Order without registration
We make ordering child’s play even if you don’t have your own online customer account. Please note that even when placing an order without registration, your personal data associated with the respective order is collected, processed and used. This includes name, billing and shipping address, if applicable, date of birth, e-mail address, telephone number and any required banking information. When placing additional orders, you must enter this information again. Orders without registration do not benefit from our loyalty bonus. If you would like to place orders with us more often and take advantage of the accompanying benefits, it may be worthwhile for you to set up a customer account.
2.3 Collection, Processing and Use of Your Personal Data
In accordance with the legal provisions of the German Data Protection Act and the German Teleservices Act, we collect, store and process your data for the entire processing of your purchase, including any subsequent warranties, our services, technical administration and our own marketing purposes.
Your personal information will only be passed on or otherwise transferred to third parties, if this is necessary for the purpose of contract execution or settlement, or if you have consented to this beforehand. As part of order processing, the service providers (e.g. carriers, banks) we work with, for example, obtain the necessary data for ordering and fulfilment. Our service providers may only use the data passed on in such a way in order to perform their task. Any other use of the information is prohibited and refrained from by all service providers who work with us.
To protect your health and to perform our pharmaceutical service, we also collect and save health-related data. This health-related data, i.e. data regarding your health, medication, etc., is not passed on to third parties unless you expressly authorise us to do so. This data is only collected to provide thorough pharmaceutical care. We can ensure you that we only use this health-related data to perform the respective pharmaceutical services.
Your personal data shall be deleted unless this is prevented by statutory retention obligations, and provided you have made a cancellation claim, if the data retained for storage-related reasons is no longer required or if its storage is not permitted for other legal reasons.
2.4 Use of Your Data for Advertising Purposes
In addition to handling your data for order processing, we also use your data to inform you of special offers and marketing campaigns.
You can object at any time, in whole or for individual measures, to the use of your personal data for marketing purposes by sending a short notification to datenschutz
For requesting a subscription to the mycare newsletter, we use the so-called double opt-in procedure. Following your subscription request
you will get a notification e-mail with an activation link. It is only by clicking this separate link that you confirm that you would really like to receive our newsletter.
If you no longer wish receive newsletters from us, you can change your mind at any time. Each newsletter has an unsubscribe link
for this purpose.
2.4.2 Product Recommendations by E-mail
In order to constantly improve our newsletter, the newsletter includes a function that tells us whether, and if so, which product groups you clicked in the newsletter. We use this information to compile an anonymised analysis of click behaviour to help us create an interesting newsletter, while acting in strict accordance with statutory requirements.
When it comes to competitions, we use your information for the purpose of notifying winners. Detailed information about this can be found in our conditions of participation for the respective competition.
3. Credit Check
Different payment methods are accompanied by different payment default risks. To protect ourselves from misuse, for the “invoice” and “direct debit” payment methods we transfer the personal data required to run a credit check to the company Bürgel Wirtschaftsinformationen GmbH & Co. KG, Gasstraße 18, 22761 Hamburg. Provided the company is exceptionally not available during the respective point in time we tranfer the personal data to the company Creditreform Boniversum GmbH, Hellersbergstraße 11, 41460 Neuss. The mentioned companies assesses the statistical probability of payment default, based on mathematical and statistical methods as well as adress and credit rating information. This helps in making decisions regarding which payment options should be granted.
By selecting either the “credit card” or “prepayment” payment methods, you can avoid the transfer of your data to the company Bürgel.
This website uses session-based cookies, which enable your purchase to be as pleasant as possible. Access to our shopping basket is not possible without cookies. Cookies are small quantities of data that are saved on your computer by your Internet browser. They do not remain on your computer. Once you leave our page, the temporary cookie is also deleted. We can use the information compiled to analyse usage patterns on our website. This enables us to always further optimise our website by improving the content or personalisation and making it easier to use. We guarantee you that no security-relevant and personal data is saved in the cookies and there is no link to personal data.
You will be shown personalised recommendations on www.mycare.de. They are based on categories that you have previously viewed, searched or purchased on www.mycare.de. This information is stored in what is called a cookie. If you are not registered as a mycare customer, no personal information such as name, date of birth and address will be stored and it will not be possible to determine your identity. If you have signed up as a new customer in the shop, an encrypted link to your customer number is stored in the cookie.
4.1 Retargeting Technology
This website uses retargeting technology. This makes it possible to target visitors to our web pages, who have already shown an interest in our shop and our products, with personalised, interest-based advertising. When it comes to retargeting, advertising materials are shown based on a cookie-based analysis of previous user behaviour in order to collect anonymised information about your interests and thereby customise advertising to fit the stored information. Of course, no personal data is stored in this case either, and of course the use of retargeting technology takes place in accordance with the applicable data protection legislation. Kupona
Für die optimierte Auslieferung von Werbekampagnen im Internet sammelt die KUPONA media auf dieser Seite anonymisierte Informationen und Daten über das Surfverhalten der User. Hierbei werden sogenannte Cookie-Textdateien auf Ihrem Computer gespeichert. Nach einer Algorithmus-basierten Analyse des Surfverhaltens kann KUPONA auch auf anderen Webseiten gezielte Produktempfehlungen in Form von produktspezifischen Werbebannern aussprechen.
Die Verwendung von Cookies dient dabei einzig der Optimierung des Angebots, eine persönliche Identifikation des Users bleibt ebenso ausgeschlossen wie die Verwendung und Weitergabe der Daten an Dritte. Sollten Sie der Verwendung anonymisierter Cookie-Dateien und der entsprechenden Analyse Ihres Surfverhaltens dennoch widersprechen wollen, so haben Sie auf der folgenden Seite hierzu die Möglichkeit: Datenschutz Kupona.
5. Log Files
When accessing our servers, your IP address (Internet protocol address), the type of request, protocol type and access status are saved for the purpose of data security. The date and the time of the requested data, the size and name of the file, and information about the website from which you have found us and the description of the type of web browser version used, including the operating system, are collected and saved. No evaluation takes place, with the exception of data in an anonymised form for statistical purposes. Data for invoicing and accounting purposes is not affected by a termination or deletion. On request, we will provide information free of charge regarding the saved data that relates to you. We are also obliged, upon request, to correct, block or delete data saved about you.
6. Website Analysis
6.1 Universal Analytics
This website uses Universal Analytics, a web analytic service provided by Google, Inc. ("Google"). Universal Analytics uses what is known as "cookies", text files, which are saved on your computer and enable your use of the website to be analysed. The information collected by the cookie on your use of this website is generally transmitted to a Google server in the US and stored there. If IP anonymisation is activated on this website, Google will truncate your IP address within Member States of the European Union or in other countries that are party to the Agreement on the European Economic Area. Only in exceptional cases is the complete IP address transferred to a server belonging to Google in the USA and shortened there. Google will use this information on behalf of the operator of this website for the purpose of evaluating your use of the website, compiling reports on website activity and providing the website operator with other services relating to website activity and Internet usage. The IP address transmitted by your browser within the context of Universal Analytics will not be associated with any other data held by Google. You can prevent the saving of cookies by setting your browser software accordingly; however, we would like to point out that you may not be able to use all functions of this website to their full extent in this case. Furthermore, you can prevent the collection of the data generated by the cookie and related to your use of the website (including your IP address) for Google as well as the processing of the data by Google by downloading and installing the browser plug-in.
We point out that Google Analytics has been expanded on this website using the code “gat._anonymizeIp();” in order to guarantee the anonymised collection of IP addresses (called IP masking).
Anonymised data is recorded and saved using solutions and technologies by econda GmbH (www.econda.de) to ensure that this website has a needs-appropriate design and an ideal structure; to this end user profiles using pseudonyms are also produced from this data. For this purpose, cookies enabling the recognition of an Internet browser may be used. User profiles are however not merged with data on the holder of the pseudonym without the visitor’s express consent. IP addresses in particular are immediately made unrecognisable upon receipt, which means that matching user profiles to IP addresses is not possible. You can object here
. to this collection and storage of data at any time for the future.
6.3 Visual Website Optimizer
Our website uses a process from the Visual Website Optimizer
to the saving of your anonymously collected visitor data at any time for the future.
7. Social Media Plugins
Social media plugins connect you via our health blog with social networks such as Facebook, Twitter and Google Plus. They allow the integration of web content from another (external) website to our website. Each time you visit the website, the plugin causes the browser you are using to load and display the plugin’s visual representation. As a result of the plugin integration, the connected networks receive the information that your browser has accessed at http://www.mycare.de/blog, even if you do not have user account with these networks or are currently not logged in. This information (including your IP address) is transmitted from your browser directly to a server of these social networks and is stored there.
If you want to prevent social networks from matching your visit to our health blog to your user account, please log out of your user account.
8. Data Protection Officer
myCARE complies with its legal obligations and has appointed a data protection officer. Should you have questions regarding data protection at myCare or would like to request information or an alteration, please send them to datenschutz
8.1 Right to Information
You have the right to be provided with information free of charge relating to your stored data, as well as, where applicable, the right to correction, refusal of access or deletion of your data.
For this purpose, feel free to contact us at:
Data protection officer Frau Y. Buse
Friedrichstraße 125 b
06886 Lutherstadt Wittenberg